privacy policy

We are committed to protecting and respecting your privacy. This policy is designed to meet the requirements of the General Data Protection Regulation (GDPR), the Privacy and Electronic Communications Regulations (PECR) and the Data Protection Act.

"Personal data" means any information collected and logged in a format that allows you to be identified personally, either directly (e.g. name) or indirectly (e.g. telephone number). Before providing us with this information, we recommend that you read this policy which explains when and why we collect personal information, how we use it and how we keep it secure.

Any questions regarding this policy and our privacy practices should be sent by email to hello@thechaoscollective.co.uk

We may change or update our Privacy Policy from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on our website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use our services.

who are we?

The Chaos Collective Ltd is a marketing agency with registered address: xxx. Company Registration Number xxx. Registered to pay VAT in the UK: xxx.

For the purposes of the General Data Protection Regulation 2018 (GDPR) we are the Data Controller and when carrying out certain contractual responsibilities on behalf of third parties, the data processor.

what personal information do we collect?

The personal information we collect can include your name, email address, IP address, and information regarding what website pages are accessed and when. If you work with us, we may also collect information about your project in order to deliver our services, as well as your feedback to improve our services and monitor our customer experience.

Our data protection obligations permit us to use and share your personal data only where we have a lawful basis to do so. The lawful bases we rely upon to process your personal data are:

Contract: your personal information is processed in order to fulfil a service
Consent: where you agree to us using your information in this way e.g. for sending you information about us
Legitimate interest - this means the interests of The Chaos Collective in managing our business to allow us to provide you with the best service

when do we collect information?

We collect information from you when you give us permission to do so when you submit a contact form, make an enquiry to us directly, interact with us directly or sign up to receive information from us.

how do we use your information?

To allow us to better service you when you are working with us
To send emails with news or useful information in if you have opted in to receive marketing communications
To follow up after correspondence or to continue a conversation
To carry out our obligations arising from any contracts entered into by you and us
To notify you of changes to our services

We may also use your website usage information to improve our website, understand how you use our site, and provide more relevant content to you. We use third party companies to process this information on our behalf, such as Google Analytics. Unfortunately, transmission of information via the internet is not completely secure. Once we have received your information, we do our best to protect your personal data.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. If you unsubscribe from our newsletter we may retain your data on a suppression list to ensure you do not receive future email communications.

marketing activities

If you have consented to receive marketing from us, you may opt out at any time. This can be done via the unsubscribe link within any marketing email, or by contacting us directly at hello@thechaoscollective.co.uk

We do not share your information with third party companies for their marketing purposes.

cookies

Cookies are small data files that are transferred to your computer's web browser to enable our systems to recognise your browser and to collect information from your computer such as your IP address and other details about your computer which are collected by our web server, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. We do this in order to offer better experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You will have the option to accept or reject cookies when you visit our website. By accepting cookies and using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, it may affect the user experience.

how do we protect your information?

We only provide articles and information. We never ask for credit card numbers. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect our or others rights, property or safety. However, non-personally identifiable website visitor information may be provided to other parties for marketing, advertising, or other uses.

policies and procedures

We have measures in place to protect against accidental loss and unauthorised access, use, destruction, or disclosure of data
We place appropriate restrictions on the levels and types of access to personal information and have organisational measures such as user IDs and passwords to control staff access to personal data in line with their job requirements
We implement appropriate measures and controls, including monitoring and physical measures, to store and transfer data securely

your rights

This policy describes your right to be informed about how your personal information is being used and processed. You have the rights:

To ask us for copies of the personal information we hold about you
To request the correction of any inaccurate or incomplete personal information we hold about you
To request that we delete your data
To request that we stop processing it or collecting it, in certain circumstances
To ask that we transfer the electronic data that you have given to us to you or another organisation in certain circumstances
To object to processing of your personal information in certain circumstances
To stop direct marketing messages, and to withdraw your consent for other consent-based processing at any time
To complain to your data protection regulator - in the UK, this is the Information Commissioner’s Office. We encourage you to contact us to give us the opportunity to resolve any issues directly before making a complaint

contacting us

If there are any questions regarding this privacy policy, you may contact us using the information below.

thechaoscollective.co.uk

hello@thechaoscollective.co.uk

Last updated in April 2023.